There is never a risk in purchasing a product from ERGO, however: Customers returning tools after 7 days from delivery of purchase will incur a 20% restocking fee. Returns are not allowed after 30 days from purchase date. Due to health & safety standards, there are no returns on brushes.
Please ensure that you order the correct brush size(s) as we have a no return/exchange policy (even if unused) due to CA State Board health standards.
The diameter measurements of the round brushes are measured from the outer bristle across the top of the brush to the other outer bristle.
Prior to your return, please call Marlene at 661.799.9422 for return directions specific to your order.
Proof of Purchase
In the event you are returning an item, it is important for you to have maintained a receipt for your purchase. Prior to shipping, please ensure that you have included a copy of that receipt and applicable warranty co-pay fee with your return.
Please be aware that ERGO does not have any authorized sellers on Amazon, eBay, etc. We sell exclusively through salons and advanced academies. Therefore our warranty is null and void for any ERGO tools purchased elsewhere.
WARRANTIES VOID OUTSIDE NORTH AMERICA
ERGO electrical styling tools are designed to be used with 110 voltage only. The warranty for all electrical tools from ERGO is null and void if the tools are used outside the United States and Canada.
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